FAQ

Q: What are the POP 3 Server email details for my account ?

A:
Outlook settings:
Incoming mail server: mail.YourDomain.com
Outgoing mail server: smtp.YourDomain.com
Mailbox username: (Your email address)
Mailbox password: (Your password - please contact us if you do not know your password)
SMTP Authentication: This should be enabled and you should use the same username and password as your incoming mail server.

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Q:How does Remote Access work?

A: We are able to resolve most issues using a remote connection with your computer. Once you have contacted Dove Computer Solutions, we will give you a unique pin number which will allow you to log-in our technician via the internet on our sign in page. You can view everything the technician accesses while they work and be there when they disconnect from your computer. The technician only has this one-off access to your computer if you have logged them in.

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Q: How does my charity/organisation aquire a recycled computer?

A: Just give us a call. We do ask that a representative of the charity/organisation collects the equipment in person from one of our two offices. Unfortunately we cannot ship or pack computers, and require a simple disclaimer to be signed, with no exceptions. Therefore we cannot give computers to individuals or organisations outside the United Kingdom unless a local contact can collect the computers.

Due to time restraints, the donation process can sometimes be impeded by us finding the time to install windows and set up donated machines. Should you have a resident computer enthusiast who would be prepared to action this, the donation process is usually fairly speedy.

The specs of PCs and equipment does vary and depends on our stock levels at the time. Having said this, we do try to accommodate organisations requests as much as possible.

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Q:Where can I find further information?

A: Contact us at Dove Computer Solutions