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Packages Overview
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Business Basic
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Business Pro
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Business Enterprise
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Drop-in Centre
Express Priority |
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Dedicated Business Specialist |
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Active Sever Monitoring |
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Asset Tagging |
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Remote Sessions
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5/month |
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Unlimited |
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Unlimited |
Telephone IT Support
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Limited to |
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Limited to |
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Unlimited |
Onsite Maintenance and Repairs
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10% Off |
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20% Off |
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Unlimited |
IT Audits
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Annually |
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Bi-Annually |
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Quarterly |
Response Times
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2 hrs |
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15 mins |
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15 mins |
Resolution Times
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8 hrs |
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4 hrs |
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4 hrs |
Onsite Target
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2 days |
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8 hrs |
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8 hrs |
Cost per Workstation/Month
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£8 |
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£11 |
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£18 |
Cost per server/Month
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£35 |
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£50 |
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£110 |
Package Details
Business Basic
Business 1 Basic offers IT support which is ideal for small businesses. You will receive up to ?? calls per month and ?? remote sessions, as well as 10% off onsite maintenance if the problem cannot be fixed remotely. The package also includes a service level agreement with response times of 2 hours and resolution times of 8 hours, you do not need to let IT problems effect the productivity of your business. When a problem occurs, you will
You will also be provided with a Dedicated Small Business Specialist who can assess your specific business needs. They can advise you on different ways to make your business run smoothly including email management and cloud services. Your expert consultant will perform annual housekeeping checks to ensure your IT needs are met as your business grows and develops.
Business Pro
Dove Business 2 offers a level of support ideal for small to medium size businesses. With fast response times of 15 minutes and resolution times of 4 hours, you do not need to let IT problems effect the productivity of your business.
At Dove Computer Solutions we want to see your business succeed, that’s why we include a Dedicated Business Specialist who can assess your specific business needs. They can advise you on cloud services, email marketing, document management systems and ways to make your business run more smoothly. Your expert consultant will also perform bi-annual IT audits to ensure your IT needs are met as your business changes and develops.
Business Premium
Dove Business 3 offers the highest level of service to business customers. It is a comprehensive package which ensures your business/company is running efficiently in all IT areas. With fast response times of 15 minutes and resolution times of 4 hours, your business can be running at maximum efficiency without suffering from unnecessary down time.
Your predictable monthly subscription gives you unlimited remote sessions, as well as unlimited telephone support from our trained engineers. If your problem cannot be fixed remotely, you also have the benefit of unlimited onsite repairs, where our technicians will come to you. You also receive active server monitoring as well as free asset tagging services.
The package also provides a Dedicated Business Specialist who can assess your specific business needs. They will advise you on cloud services (including email marketing and online finance), management systems and ways to improve your productivity. Your expert consultant will perform quarterly IT audits to ensure your IT needs are met as your business requirements change.
Disclaimer: Please visit our legal page or contact us for full service level agreement details for these packages
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