Support for Home Users
PackagesDove Home Plus:Ensure you always have the support you need with our maintenance contracts for home users. This package provides you with the next level of service when it comes to fixing your computer problems. Receive priority placement when you bring your PC/laptop into our drop-in centre and 10% off if you need our technicians to visit you. Whenever you drop in your computer, we will assign you a personal engineer who will contact you to give you daily updates on the progress of your job. Most problems, however, can be fixed using a remote session, with 1 session/month included. In addition, you will also receive 5 support calls per month.Features include- • Priority listing for drop-in centre • Assigned a personal engineer who can give you daily updates • Yearly? Virus Scan • 10% off Onsite maintenance and repairs • 1 Remote session per month • 5 support phone calls per month • Computer Clean SOHO- Dove MultiThis support package is ideal for the small business users or entrepreneur. With 2 remote sessions per month and Telephone support available, all at a fixed price, you can relax knowing your computers are covered. If you have a problem that cannot be solved remotely, the package also includes 20% off onsite maintenance and repairs as well as priority status when you drop off your computer.At Dove Computer Solutions we want to see your business succeed, that’s why we include a Dedicated Small Business Specialist who can assess your specific business needs. They can advise you on cloud services, management systems and ways to make your business run smoothly. Your expert consultant will perform annual housekeeping checks to ensure your IT needs are met as your business grows and develops. We can also offer a free website design assessment to help you promote your business in the best light. Features include- • Priority listing for drop-in centre • 20% off Onsite maintenance and repairs • 2 Remote sessions per month • 10 support phone calls per month • Dedicated Small Business Specialist • Annual IT assessment • 1 years Virus protection – Kaspersky 2012 • 10 GB/month of Offsite Backup Disclaimer: Please visit our legal page or contact us for full service level agreement details for these packages Individual Services Available:
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